FAQ's

How do I find out if my date is available? 

Get in touch using our contact form or give us a call, and we'll check our diary and let you know. 

 

Can I order direct on the website?

Yes, you can order through the website, but we would recommend that you get in touch first to check the date, delivery information and other details with us. 

 

Where do you deliver?

We cover the North West of England & North Wales.

 

Is there a charge for delivery?

Delivery, set up & collection if free within 10 miles of our base in Southport when you spend over £150, after that it's £1 per mile, for example, if your venue is 15 miles away, you will be charged £5 for delivery. (toll charges will apply) Get in touch for a quote.

 

Is there a minimum order value?

A minimum order value of £150 may apply depending on your venues area and the date you want, we are flexible so if you are wanting to book us, please get in touch.

 

When will I get my damages deposit back?

We will initiate the refund for your damages deposit within 48hrs of us collecting the rental items, please be aware that it may take a few days for Shopify to process the refund. If there are any issues, we will be in contact as soon as possible. See our Hire Rules & Info page for more info.

 

How and when do I pay the balance for my rental package?

Final payments need to be made 4 weeks prior to the date of your event. We will get in touch about 6 weeks before to run through the Final Details and email you an invoice with a payment link then. See our Hire Rules & Info page for more info.

 

Are you insured? 

Yes, rest assured, we are fully insured and have £5m public liability.

 

Will your prices increase?

We have kept our 2026 prices the same as they were in 2025, however, bookings for 2027 and 2028 will increase by 5% year on year. 

 

For anything else, let us know here.