Terms of Service

Last updated: September 2026

1. About These Terms

This website and the services described on it are operated by Clintons Crafts @33, trading as Clintons Crafts @33 The Games Company and The Bloomery @33.

Clintons Crafts @33 The Games Company provides wedding entertainment, garden games, mini golf, sweet-treat displays and related hire services.

The Bloomery @33 provides artificial wedding flowers, floral arrangements, venue décor and related floral services.

In these Terms, “we”, “us” and “our” mean Clintons Crafts @33, including services provided under the trading names Clintons Crafts @33 The Games Company and The Bloomery @33.

Our contact details are:

Clintons Crafts @33
33 Knowsley Road
Southport
PR9 0HW

Email: clintonscrafts33@gmail.com
Telephone: 07883 510094

These Terms apply to bookings, orders and services arranged with us, including:

• wedding garden games and entertainment hire;
• wedding mini golf hire;
• Golf & Games Packages;
• sweets carts, donut stands, crisp walls and other sweet-treat hire;
• bespoke artificial wedding flowers;
• artificial floral arrangements and venue décor;
• floral arrangement hire; and
• any other products or services we agree to provide.

When you make a booking or place an order with us, the agreement will include these Terms together with any other documents that apply to your booking, such as:

• our Refund & Cancellation Policy;
• the Clintons Crafts @33 Hire Rules & Booking Information;
• The Bloomery @33 Wedding Flowers – Booking Information;
• your quotation;
• your invoice;
• your booking confirmation; and
• any other written arrangement specifically agreed with you.

If we agree something different with you in writing, that agreed term will normally apply to that part of your booking.

Nothing in these Terms affects your statutory consumer rights.

2. Making a Booking

All bookings and orders are subject to availability.

An enquiry, quotation or discussion about a date does not secure a booking.

Your booking becomes confirmed when:

1. we have received the required booking payment or booking fee; and
2. we have confirmed acceptance of your booking in writing.

You must provide accurate information when booking, including your name, contact details, event date, venue and any information that could reasonably affect our ability to provide the service.

Please check your quotation, invoice, booking confirmation and other information we send you. Tell us promptly if anything is incorrect.

3. Prices

The price of your booking will be confirmed in your quotation, invoice or booking confirmation.

Any agreed delivery, mileage, setup, collection, postage, packaging or other additional charges will be explained before they are added to your booking.

If you later request additional items or services, we will confirm the additional price before proceeding.

We will not increase the agreed price of an existing booking simply because our advertised prices later change.

If a product or service has been advertised at an obvious pricing or typographical error, we will contact you as soon as reasonably possible and explain your available options.

We do not operate a general minimum order value. The £20 bespoke sample bouquet is currently our lowest-priced product.

4. Payment

Payment deadlines depend on the service booked.

For Clintons Crafts @33 hire bookings, the remaining balance is normally due 4 weeks before the event.

For The Bloomery @33 bookings, the remaining balance is normally due 8 weeks before the wedding or event.

Any refundable damages deposit will normally be payable with the final balance.

The exact amount and payment date for your booking will be shown on your invoice or booking confirmation.

If you book within the normal final-payment period, we may require payment in full when the booking is confirmed.

If a payment becomes overdue, please contact us as soon as possible. We will make reasonable attempts to contact you before cancelling or treating the booking as unable to proceed because of non-payment.

5. Changes Requested by You

Please contact us as soon as possible if you want to change your booking.

We will try to accommodate reasonable changes, but changes depend on availability and may affect the price.

If a requested change requires additional products, materials, travel, working time or services, we will explain any additional charge before carrying out the additional work.

The specific rules for changing Clintons Crafts @33 hire bookings and bespoke Bloomery orders are set out later in these Terms.

PART TWO – CLINTONS CRAFTS @33 HIRE

6. Your £50 Booking Payment

A £50 booking payment is required to secure your Clintons Crafts @33 event date once we have accepted your booking.

The booking payment forms part of the total booking price and is deducted from the remaining balance.

The booking payment is refundable in accordance with the cancellation arrangements in these Terms and our Refund & Cancellation Policy.

We normally accept one main booking per day. Once your booking has been accepted, our hire stock and availability for that date may be reserved around your booking.

7. Final Balance

Your remaining Clintons Crafts @33 hire balance is normally due 4 weeks before your event date.

A refundable damages deposit may also be due at that time.

If you book within 4 weeks of the event, we may require payment in full when the booking is confirmed.

8. Hire Period

Unless we agree something different with you, the standard hire period for Games, Mini Golf and Golf & Games bookings is 4 hours.

An additional 2 hours can normally be added to the booking for £20. This is a single charge for the whole booking, not a charge per game, item or guest.

Setup and collection are outside the booked hire period. Your hire period begins once the equipment has been set up and is ready for use.

Reasonable time needed for us to set up or collect the equipment will not reduce your agreed 4 or 6 hours of use.

Sweet Treat equipment may have different collection arrangements. Where agreed, it may remain at the venue until the following morning.

Your exact setup, hire and collection times will be confirmed as part of your final booking arrangements.

9. Outdoor Collection and Sunset

Outdoor equipment will be collected no later than sunset because we need sufficient natural light to dismantle, inspect and account for our equipment safely.

Sunset times vary throughout the year, so the latest available outdoor hire time will depend on your event date.

If you want to continue an outdoor hire later into the evening during the darker months, a suitable indoor or sheltered setup may be required.

If an outdoor item cannot safely be used or collected as planned, we will try to agree a reasonable alternative with you.

If part of the booking cannot be provided, any refund or price adjustment will reflect the affected part of the booking.

10. Delivery, Setup and Collection

Delivery charges depend on the event location and the value of the booking.

For Clintons Crafts @33 bookings, mileage is calculated from our Southport base using the agreed route distance.

The mileage charge is applied once to the booking and is not charged separately for delivery, setup or collection journeys.

For bookings under £250, a charge of £10 applies for each started 10-mile distance band from our base. For example:

• a venue up to 10 miles away is charged £10;
• a venue between 10 and 20 miles away is charged £20; and
• a venue between 20 and 30 miles away is charged £30.

For bookings from £250 to under £500, the first 10 miles are free. After that, £10 applies for each started 10-mile distance band.

For example, a venue 12 or 18 miles away would be charged £10, while a venue 25 miles away would be charged £20.

For bookings of £500 or more, the first 40 miles are free. After that, £10 applies for each started 10-mile distance band.

The exact mileage charge will be confirmed before booking.

Any unusual or unavoidable additional travel costs, such as tolls or crossing charges, will be explained and agreed before they are added.

11. Venue Access

You must provide accurate information about the venue and any access restrictions that could reasonably affect delivery, setup or collection.

Please tell us about matters including:

• significant numbers of steps;
• steep slopes or difficult terrain;
• long distances between parking and the setup area;
• restricted loading or parking;
• lifts or access restrictions;
• narrow entrances;
• fixed venue access times; and
• venue rules affecting our equipment or setup.

If important information has not been disclosed, we will try to find a reasonable solution on the day.

However, we cannot guarantee that every item can be installed where safe or practical access is unavailable.

If missing or inaccurate information prevents us from providing part of the booking, we will discuss an alternative where possible.

Any refund or price adjustment will reflect the part of the service that could not reasonably be provided and the circumstances that caused the problem.

12. Venue Permission and Suitability

You are responsible for checking that your venue permits the equipment you have booked and that a suitable area is available.

Some items require substantial floor or ground space. Some outdoor equipment may not be suitable for every indoor backup location.

Our equipment will only be positioned somewhere that we reasonably consider safe and suitable.

We may alter the exact position of equipment where necessary for safety, access or reasonable venue requirements.

If your venue refuses permission for an item after it has been booked, contact us as soon as possible. We will discuss available alternatives with you.

13. Weather

We deliver in normal wet weather, but the safe use of outdoor equipment depends on the conditions at the venue.

We strongly recommend having a suitable indoor or sheltered alternative for outdoor bookings wherever reasonably possible.

Rain, high winds, waterlogged ground, extreme conditions or other weather may make equipment unsafe to use or expose it to an unreasonable risk of damage.

Where necessary, we may reasonably:

• relocate equipment;
• alter the setup;
• delay outdoor setup where practical;
• move suitable equipment indoors with the venue’s agreement; or
• decide that a particular item cannot safely be used.

We will make reasonable efforts to find a suitable solution.

We will not knowingly set up equipment in circumstances that we reasonably believe are unsafe.

If an item cannot safely be used and no reasonable alternative is available, we will provide an appropriate refund or price adjustment for the affected part of the booking.

14. Use of Our Equipment

Our hire equipment remains our property at all times unless we have expressly agreed to sell an item to you.

Equipment must only be used for its intended purpose and with reasonable care.

Customers and guests must not deliberately:

• climb or sit on equipment unless it is designed for that purpose;
• throw items that are not designed to be thrown;
• damage or mark equipment;
• dismantle or modify equipment;
• remove equipment or components from the agreed setup area or venue; or
• use equipment in a way that is obviously unsafe.

Normal enjoyment and reasonable use are expected. These rules are intended to prevent misuse, not ordinary wear and tear from guests having fun.

15. Children and Supervision

Children are welcome to enjoy suitable games and equipment, but they must be supervised by a responsible adult.

Parents, guardians and other responsible adults remain responsible for supervising children appropriately.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by our negligence.

16. Responsibility During the Hire Period

The person making the booking must take reasonable care of the hired equipment from the time it is made available for use until the agreed collection time.

This includes taking reasonable steps to prevent avoidable loss, theft, misuse or damage by guests or other people at the event.

You will not be responsible for damage caused by a defect in our equipment or by something for which we are legally responsible.

You will not be responsible for equipment after the agreed collection time where a delay was caused by us, unless the loss or damage was caused by your actions, the venue, your guests or another supplier.

17. Damages Deposits

A refundable damages deposit may apply depending on the package or items you hire.

The amount of any damages deposit will be shown in the relevant product details and confirmed with you in writing before your booking is accepted.

No damages deposit will be payable unless the applicable amount has been confirmed before booking.

After the equipment has been collected, we will inspect it and normally begin the refund within 48 hours.

If further investigation is needed, we will tell you within 48 hours and aim to complete the investigation and confirm the outcome within 7 days.

Once a refund has been initiated, your bank or payment provider may take a few additional working days to return the money to your account.

18. Damage, Loss and Missing Items

Normal wear and tear from reasonable use is expected.

We may deduct a reasonable amount from the damages deposit where necessary because of matters such as:

• broken equipment;
• missing pieces or accessories;
• significant or deliberate marking;
• cleaning beyond what would reasonably be expected after normal use;
• misuse;
• damage requiring repair;
• repainting or refinishing required because of damage; or
• loss of hired items.

Any deduction will be based on the reasonable cost or loss involved. We will not automatically retain the whole deposit.

Where practical, we may charge the reasonable cost of materials and repair rather than the cost of replacing an entire item.

If the reasonable repair or replacement cost exceeds the damages deposit, we may seek the additional amount representing the loss caused.

Where a deduction is made, we will explain the reason and amount to you.

19. Reporting Problems

If an item becomes damaged, lost or unusable during the event, please tell us as soon as reasonably possible.

Early notification may prevent further damage and helps us deal with the problem fairly.

Please do not attempt significant repairs or alterations without discussing them with us first.

Asking you to report a problem promptly does not remove your statutory rights where you could not reasonably identify the problem immediately.

20. Changing Game Choices

Where your package includes a choice of games, your initial selections do not need to be fixed months in advance.

You may request changes to your game choices before your final details are confirmed. Changes are subject to availability and any practical restrictions caused by the venue, package or available space.

Changes to a different package or requests for additional equipment may affect the price. We will confirm any additional charge before proceeding.

21. Sweet Treat Equipment

Our sweets carts, donut stands, crisp walls and similar display equipment remain our property unless we have expressly agreed to sell an item to you.

You must take reasonable care of the display equipment while it is at the event and must not move, dismantle or modify it without our agreement.

Sweet Treat collection arrangements may differ from Games and Mini Golf hire. The collection arrangements will be agreed with you and the venue in advance.

Where agreed, Sweet Treat equipment may remain at the venue until the following morning.

22. Food, Ingredients and Allergens

Where we supply sweets, donuts, crisps or other food products, we will provide relevant ingredient and allergen information before the food is consumed.

Anyone with an allergy or intolerance should check the relevant information before consuming the products.

We take reasonable care when handling and displaying food. However, we cannot guarantee that food or the display environment is completely free from allergens or cross-contact where this is outside our reasonable control.

Children should be appropriately supervised around sweets and other foods, particularly products that may present a choking risk.

Where you supply your own sweets, snacks or other food for use with our display equipment, you remain responsible for the ingredients and allergen information relating to those products.

Nothing in this section excludes or limits any responsibility we have under applicable food-safety or consumer law.

23. Equipment Failure or Unavailability

We inspect, maintain and repair our equipment, but faults, accidental damage at a previous event or other unforeseen problems can occasionally occur.

If an item becomes unavailable before your booking, we will contact you where reasonably practicable and try to provide an appropriate solution.

Depending on the circumstances, this may include:

• repairing the item in time;
• offering a suitable alternative;
• allowing you to choose another available item;
• adapting the package by agreement; or
• providing an appropriate refund or price adjustment for an item we cannot supply.

We will not make a significant substitution that materially changes what you booked without taking reasonable steps to discuss it with you.

If we refund an affected item or part of a booking, that refund is intended to resolve our responsibility for that unavailable item unless we have separately agreed in writing to contribute towards replacement costs.

24. If We Cannot Fulfil the Entire Hire Booking

If circumstances for which you are not responsible mean that we cannot fulfil your entire Clintons Crafts @33 booking, and no reasonable alternative can be agreed, we will refund the payments you have made to us for that booking.

Where only part of the booking cannot be provided, we will seek a reasonable solution and, where appropriate, refund or adjust the price for the affected part.

25. Cancelling a Clintons Crafts @33 Booking

If you cancel a Clintons Crafts @33 booking, the following cancellation arrangements apply to booking payments made for the hire.

The cancellation periods are based on the number of calendar days before the event:

• More than 42 days before the event: 100% of booking payments made, including the £50 booking payment, will be refunded less a 3% payment-processing deduction.
• 22 to 42 days before the event: 75% of booking payments made will be refunded.
• 15 to 21 days before the event: 50% of booking payments made will be refunded.
• 8 to 14 days before the event: 25% of booking payments made will be refunded.
• 0 to 7 days before the event: no cancellation refund will normally be available.

The 3% payment-processing deduction applies only to the earliest cancellation period and is intended to cover payment-processing costs incurred when the booking payment was made.

Any refundable damages deposit is dealt with separately. If the hire has not taken place, the damages deposit will be returned in full.

Any amount retained remains subject to applicable consumer law and must be fair and proportionate in the circumstances.

PART THREE – THE BLOOMERY @33

26. The Bloomery @33

The Bloomery @33 is a trading name of Clintons Crafts @33.

The Bloomery provides bespoke artificial wedding flowers and floral services, including:

• bridal bouquets;
• bridesmaid bouquets;
• buttonholes;
• pocket buttonholes;
• corsages;
• flower-girl flowers;
• flower wands;
• venue arrangements;
• floral installations; and
• other floral décor.

Depending on the arrangement, venue flowers may be purchased or hired. We will confirm which arrangement applies to your booking.

Because much of our Bloomery work is individually designed and made for each customer, the additional terms in this section apply.

27. The Bloomery Booking Payment

A £20 booking payment is required to secure your wedding or event date with The Bloomery once we have accepted your booking.

The booking payment forms part of the total price and is deducted from the remaining balance.

If you choose to cancel before the final balance has been paid, the £20 booking payment will normally be retained.

You will not normally be required to pay the remaining balance simply because you cancelled before it became due.

Any amount retained remains subject to applicable consumer law and must be fair and proportionate.

28. Bespoke Sample Bouquets

Each Bloomery sample bouquet is made specifically for the customer using the style, colours or other requirements agreed when the sample is ordered.

A sample bouquet costs £20 including standard postage, unless a different price is shown at the time of purchase.

The sample bouquet is approximately the size of a small bridesmaid bouquet and is intended to give you an opportunity to see the style and quality of our work.

Because the sample is made to your requirements, the usual change-of-mind cancellation right for standard online products may not apply.

This does not affect your rights if the sample is faulty, not as described or otherwise fails to meet applicable consumer-law requirements.

The sample belongs to you and does not need to be returned.

If you later confirm a wedding-flower booking with The Bloomery, the £20 paid for the sample bouquet will be credited as your £20 booking payment.

You will not be required to pay a second booking payment.

Once credited to a confirmed wedding-flower booking, the amount will be treated as the booking payment for that booking.

29. Bespoke and Handmade Designs

Our wedding flowers are handmade and individually designed.

Inspiration photographs, Pinterest images, previous Bloomery designs, mock-ups and examples are used as design guidance. They are not a promise that the finished flowers will be an exact copy.

We will agree the important elements of your design with you, which may include:

• overall style;
• colour palette;
• approximate size;
• important flowers or foliage;
• general shape; and
• particularly important design features.

Once those key elements have been agreed, The Bloomery has reasonable creative discretion over the exact positioning, composition and balance of individual stems and decorative elements.

Handmade variations, material variations and colour-batch variations are part of the finished product. They do not by themselves mean that the flowers are faulty or not as described.

This does not affect your rights if the finished flowers are materially different from the agreed design, faulty or otherwise fail to meet applicable consumer-law requirements.

30. Flower and Material Availability

Artificial flowers, foliage, ribbon and other materials depend on supplier and wholesaler availability.

Specific stems may occasionally become unavailable or may vary between batches.

Where necessary, we may use a suitable alternative while keeping as closely as reasonably possible to the agreed colour palette, style and overall appearance.

If a proposed substitute would materially change an important agreed feature, we will discuss the proposed change with you before proceeding where reasonably practicable.

If no suitable alternative can be agreed, we will discuss the available options, which may include removing the affected feature, changing the design, adjusting the price or applying the relevant cancellation terms.

31. Colour Matching

We will work as closely as reasonably possible to your chosen colour palette.

Exact colour matching cannot be guaranteed. Colours can appear different on phones, tablets, monitors, photographs and social media. Artificial flowers and materials may also vary between suppliers and manufacturing batches.

Photographs, screenshots, fabric images and Pinterest references should therefore be treated as colour guides.

Where a proposed colour differs materially from what has been discussed, we will contact you before proceeding where reasonably practicable.

32. Design Updates and Approval

We want you to be involved in the design process.

Where appropriate, we may provide photographs or videos as your flowers develop. You may request reasonable changes while the design is still being prepared.

The timing and number of updates will depend on the size and nature of your order. Smaller orders may reach final approval closer to completion, while larger venue arrangements normally require earlier decisions.

Where reasonably practicable, we will share the final design with you for approval.

Once final approval has been given, further alterations will depend on availability. Additional materials or significant extra work may incur an additional charge, which we will discuss with you before carrying out the additional paid work.

If a delay in receiving your approval affects the agreed completion, delivery or installation date, we will tell you as soon as reasonably possible.

33. Changes to Personal Wedding Flowers

Personal flowers may include:

• bridal bouquets;
• bridesmaid bouquets;
• buttonholes;
• pocket buttonholes;
• corsages;
• flower-girl posies; and
• flower wands.

Changes, additions or removals can normally be requested up to 4 weeks before the event, subject to availability.

Before final payment, removing an item may allow us to adjust the outstanding balance.

After final payment, removing an item will not automatically create an entitlement to a refund, particularly where materials have already been sourced or bespoke work has already been carried out.

Any refund or price adjustment will take account of the work completed, materials already committed, materials that can reasonably be reused or resold, and your statutory rights.

34. Changes to Large Venue Arrangements

Changes to substantial venue flowers, installations and décor should normally be agreed at least 8 weeks before the event.

Later changes may not be possible where materials have already been ordered or construction has begun.

Where we can accommodate a late change, additional materials or significant additional work may result in an additional charge. We will explain and agree that charge before carrying out the additional work.

35. Bloomery Final Payment

The remaining balance for your Bloomery order is normally due 8 weeks before your wedding or event.

For bookings accepted within 8 weeks of the event, we may require payment in full when the booking is confirmed.

We generally source the main materials specifically required for your order after final payment has been received.

36. Completion Times

We aim to complete personal wedding flowers well in advance of the event, usually around two weeks beforehand.

This is a general target rather than a guaranteed completion date. Your confirmed completion, collection or dispatch arrangements will be agreed with you.

The timing may depend on:

• the size or complexity of the order;
• our workload;
• planned holidays;
• supplier availability; and
• other circumstances affecting the order.

If we expect your flowers to be completed significantly earlier or later than usual, we will let you know.

Large venue arrangements that we are installing ourselves will normally be delivered and set up on the event day or, where agreed with you and the venue, the day before.

37. Postage of Wedding Flowers

Wedding flower orders may be sent by courier.

Unless postage and packing are included in your quotation or product price, they will be payable by you. We will confirm the charge before proceeding.

We will choose a delivery service that we reasonably consider suitable for the order and will confirm the expected delivery or dispatch arrangements with you.

You must provide a complete and accurate delivery address and take reasonable steps to receive the parcel.

If a parcel is returned to us because:

• an incorrect or incomplete address was supplied;
• delivery could not be completed because of something within your control; or
• the parcel was not collected from a collection point within the courier’s stated timeframe,

we may charge the reasonable cost of sending it again.

If your own actions cause the parcel to arrive too late for the wedding, a refund may not be due for that reason alone.

Where we arrange delivery, we remain responsible for the parcel until it is delivered to you or an authorised recipient, subject to problems caused by inaccurate information, refusal, missed collection or another matter within your control.

Nothing in this section affects your statutory rights.

38. Parcels Damaged in Transit

If your flowers appear to have been damaged during delivery, please contact us as soon as reasonably possible.

Please keep the packaging and, where possible, provide clear photographs of:

• the flowers or arrangement;
• the internal packaging; and
• the outside of the parcel.

This helps us understand what happened and, where appropriate, raise the matter with the courier.

Artificial flowers may sometimes be compressed or slightly displaced during transit. Minor flattening that can reasonably be corrected by reshaping is not necessarily damage.

Where there is genuine damage, we will assess the circumstances and provide an appropriate solution. Depending on the situation and the time available before the event, this may include:

• advice on reshaping;
• adjustment;
• repair;
• return for repair;
• replacement;
• a refund; or
• another suitable remedy.

Your statutory rights are not affected.

39. Lost or Delayed Parcels

If a parcel appears to be lost or delayed, we will investigate with the courier.

The solution will depend on the circumstances, including the expected delivery date, the event date and whether replacement or repair is reasonably possible.

Where the problem is our responsibility, we will work with you to provide an appropriate remedy, which may include replacement, repair, refund or another suitable solution.

Nothing in these Terms removes any responsibility we have for delivery under applicable consumer law.

40. Local Delivery and Collection

For personal wedding flowers, free local delivery, collection or an agreed meeting point is normally available within 10 miles of our Southport base.

Exact arrangements, timings and any charge outside the local area will be confirmed with you before booking.

41. Venue Delivery and Setup

For Bloomery venue arrangements requiring delivery and setup, the first 10 miles from our Southport base are free for each journey.

For every mile beyond the first 10 miles, a charge of £1 per mile per journey applies.

The charge is calculated for each journey required.

For example, where a venue is 11 miles away and the booking requires four journey legs for delivery, setup and collection, the charge would be:

1 chargeable mile × £1 × 4 journeys = £4.

Where a venue is 18 miles away and four journey legs are required, the charge would be:

8 chargeable miles × £1 × 4 journeys = £32.

The number of journeys required will depend on the agreed delivery, setup and collection arrangements.

Longer-distance venue setups are subject to availability and may be agreed individually.

The exact travel charge will be confirmed before booking.

42. Customer-Supplied Items

We may agree to incorporate customer-supplied items such as:

• charms;
• photographs;
• memorial keepsakes;
• brooches; or
• special ribbon.

We will take reasonable care of items entrusted to us.

Please tell us before supplying anything particularly valuable, fragile, sentimental or irreplaceable. We may ask you to confirm the item’s approximate value.

We may decline to incorporate an item if we reasonably believe that it cannot be attached securely, could damage the arrangement or is otherwise unsuitable.

The fact that an item is supplied by you does not remove our responsibility to take reasonable care of it while it is in our possession.

PART FOUR – BLOOMERY VENUE FLORAL HIRE

43. Purchased and Hired Venue Flowers

Some venue arrangements are available for purchase, while others are available to hire.

We will clearly confirm which arrangement applies to your booking.

Items supplied on a hire basis remain the property of Clintons Crafts @33, trading as The Bloomery @33.

44. Floral Hire Period

Unless we agree something different with you, floral hire is for the event day.

Collection may take place later on the same day or the following day, depending on the venue, event timings and arrangements agreed with you.

You must ensure that we have reasonable access to collect hired items at the agreed time.

If access is not available because of an action or omission by you, the venue, your guests or another supplier, we may need to charge a reasonable additional collection cost.

45. Floral Hire Damages Deposits

A refundable damages deposit may be required for hired floral arrangements.

The amount will depend on the type, quantity and value of the items being hired. The applicable amount will be confirmed before final payment.

After collection, we will inspect the hired arrangements and normally begin the refund within 48 hours.

If further investigation is needed, we will tell you within 48 hours and aim to complete the investigation and confirm the outcome within 7 days.

Any deduction will reflect the reasonable loss, repair or replacement cost arising from damage or missing items.

Normal wear and tear or minor movement resulting from reasonable use will not be treated as damage.

Once a refund has been initiated, your bank or payment provider may take a few additional working days to return the money to your account.

46. Responsibility for Hired Floral Arrangements

The person making the booking must take reasonable care of hired floral arrangements during the hire period.

This includes taking reasonable steps to prevent avoidable damage or loss caused by guests, venue staff or other suppliers.

You will not be responsible for defects, installation failures or other matters for which we are legally responsible.

You will not be responsible for hired items after the agreed collection time where any delay was caused by us, unless the loss or damage was caused by you, the venue, your guests or another supplier.

47. Moving Floral Arrangements

Small freestanding floral arrangements may generally be carefully moved or repurposed during the event.

Large freestanding installations, including substantial arches or backdrops, must not be moved unless this has been agreed with us beforehand.

Floral arrangements temporarily attached to venue property, including gazebos, doorways, railings or similar fixtures, must not be removed, moved or repositioned by you, your guests, the venue or another supplier unless agreed with us.

This is because the fixing method may form part of the safe installation.

You must communicate these restrictions to the venue and any suppliers working at the event.

48. Installation and Venue Property

We will use a fixing or installation method that we reasonably consider appropriate, taking account of the arrangement, safety and any venue requirements made known to us.

We may alter or decline a proposed installation method if we reasonably believe that it could be unsafe or damage our arrangement or venue property.

You must ensure that any required venue permission has been obtained and that relevant venue restrictions have been explained to us before installation.

We remain responsible for damage caused by our negligent installation or unsuitable fixing method.

We are not responsible for pre-existing damage or for damage caused by unauthorised movement, removal or alteration by you, the venue, your guests or another supplier.

49. Outdoor Floral Installations

Outdoor floral installations depend on suitable weather and site conditions.

If conditions make a planned installation unsafe or create a significant risk of damage, we may reasonably:

• alter the installation;
• relocate it;
• delay the installation;
• provide a suitable alternative; or
• decline that particular installation.

We will try to agree a sensible alternative with you and the venue wherever reasonably possible.

If we cannot provide the affected installation or an appropriate alternative, we will provide an appropriate refund or price adjustment for that part of the booking.

Once an arrangement has been safely installed, we are not responsible for later weather damage that was not caused by our failure to use reasonable care and skill.

This does not exclude responsibility for defective materials, negligent installation or another matter for which we are legally responsible.

50. Caring for Purchased Flowers

Once purchased flowers have been safely delivered or collected, you are responsible for taking reasonable care of them.

Artificial flowers should normally be stored:

• somewhere clean and dry;
• away from excessive heat;
• away from moisture;
• away from prolonged strong direct sunlight; and
• somewhere they will not be crushed or otherwise damaged.

We are not responsible for damage caused after safe delivery or collection by inappropriate storage, handling, pets, children, weather or other circumstances outside our reasonable control.

This does not affect your rights if the flowers were faulty, damaged or not as described when supplied.

PART FIVE – BLOOMERY CANCELLATIONS

51. Cancelling Before Final Payment

If you cancel a Bloomery booking before the final balance has been paid, the £20 booking payment will normally be retained.

You will not normally be required to pay the remaining balance simply because you cancelled before it became due.

Any amount retained remains subject to applicable consumer law and must be fair and proportionate.

52. Cancelling After Final Payment

If you have paid your final balance and cancel more than 28 days before your event, we will normally refund 50% of the amount paid above the £20 booking payment.

For example, if your total order is £200, consisting of a £20 booking payment and £180 remaining balance, the usual cancellation refund would be £90.

53. Cancelling Within 28 Days

If you cancel 28 days or fewer before your event, no cancellation refund will normally be available because the bespoke order may be substantially underway or completed, and materials and working time may have been committed specifically to your order.

These arrangements reflect the bespoke nature of the work and the losses likely to arise from cancellation.

Any amount retained remains subject to applicable consumer law and must be fair and proportionate in the circumstances.

A refundable damages deposit that has not been used for an agreed purpose will be dealt with separately.

54. Bespoke Goods and Change of Mind

Many Bloomery products are made specifically to your requirements or are clearly personalised.

The usual statutory change-of-mind cancellation right for distance purchases may not apply to goods made to your specifications or clearly personalised.

This does not remove your rights if goods are faulty, not as described, not of satisfactory quality or otherwise fail to meet applicable consumer-law requirements.

Different rules may apply to standard, non-personalised products, hired items and services.

PART SIX – CIRCUMSTANCES AFFECTING OUR SERVICES

55. Circumstances Beyond Reasonable Control

Events can occasionally occur that neither you nor we can reasonably control.

Examples may include:

• severe weather;
• serious illness or emergency;
• significant transport disruption;
• venue closure;
• genuine supplier failure despite reasonable efforts to find an alternative; or
• another unexpected event outside our reasonable control.

If such circumstances affect your booking, we will communicate with you as soon as reasonably possible and take reasonable steps to reduce the effect.

Depending on the circumstances, we may:

• change timings;
• use suitable alternative materials;
• adapt a design;
• relocate equipment;
• provide an alternative item;
• reschedule where appropriate and agreed; or
• provide an appropriate refund where the contracted service cannot be provided.

Nothing in this section removes rights or remedies that you have under consumer law.

56. If The Bloomery Cannot Fulfil Part of an Order

If an unforeseen circumstance means that we genuinely cannot provide part of a Bloomery order, we will first try to agree a reasonable alternative with you.

Where no appropriate alternative can be provided, we will provide an appropriate refund or price adjustment for the part we cannot fulfil.

57. If The Bloomery Cannot Fulfil the Entire Order

If we have to cancel and cannot fulfil the entire Bloomery booking for reasons for which you are not responsible, we will refund the payments you have made to us for that booking, including the £20 booking payment.

We will make reasonable efforts to give you as much notice as the circumstances allow.

58. Replacement Equipment, Services and Third-Party Costs

If we cannot provide an agreed item, please contact us before arranging replacement equipment or services.

We will be given a reasonable opportunity to offer an alternative, refund the affected item or agree another solution.

Neither the customer, venue, another supplier nor any other person has authority to order replacement goods or services on behalf of Clintons Crafts @33, accept terms on our behalf or incur costs for us unless we have expressly agreed this in writing.

A third-party invoice addressed to Clintons Crafts @33 does not by itself create an obligation for us to pay it.

We will not normally be responsible for replacement costs where:

• the replacement was arranged without our prior written agreement;
• we were not given a reasonable opportunity to provide an alternative or refund;
• the replacement was arranged after the affected item or service had already been refunded; or
• the replacement was arranged by the venue, customer or another supplier under their own agreement.

If an urgent replacement is genuinely necessary and there is no reasonable opportunity to contact us beforehand, please notify us as soon as possible and keep full details of the circumstances and cost.

If we agree in writing to contribute towards a replacement, our contribution will normally be limited to the reasonable cost of a suitable, like-for-like alternative.

We will not be responsible for an upgrade, premium supplier, rush charge or other additional cost unless we have agreed that cost in writing before it is incurred.

Nothing in this section excludes liability that cannot legally be excluded or limits your statutory rights.

PART SEVEN – GENERAL RESPONSIBILITIES AND LIABILITY

59. Our Responsibilities

We will provide our services with reasonable care and skill.

Goods supplied or hired to consumers must meet the standards required by applicable consumer law, including being as described, of satisfactory quality and fit for their intended purpose where relevant.

Nothing in these Terms excludes or restricts rights or remedies that cannot legally be excluded or restricted.

60. Your Responsibilities

You agree to take reasonable steps to:

• provide accurate booking information;
• make agreed payments when due;
• tell us about relevant venue restrictions;
• provide reasonable access for delivery, setup and collection;
• take reasonable care of hired property;
• supervise children appropriately;
• follow reasonable safety instructions; and
• notify us promptly if a problem occurs.

We will not hold you responsible for matters outside your reasonable control or for loss or damage caused by our breach, negligence or defective equipment.

61. Losses

Neither party is responsible for losses that could not reasonably have been foreseen when the contract was made, except where the law provides otherwise.

We do not exclude or limit liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot legally be excluded or limited.

62. Personal Belongings

Please take reasonable care of personal belongings at events.

Unless loss or damage has been caused by our negligence or breach of contract, we are not responsible for guests’ personal belongings that are lost, damaged or left with our hire equipment.

If we discover an item after collection, we will make reasonable efforts to identify and return it.

63. Venues and Other Suppliers

Venues and other wedding suppliers are independent businesses and are not under our control.

We are not responsible for their acts or omissions unless the law makes us responsible in the particular circumstances.

Where another supplier’s actions affect our equipment or arrangements, we will work reasonably with you to try to resolve the situation.

PART EIGHT – PHOTOGRAPHS AND MARKETING

64. Photographs of Our Work

We may photograph our own equipment, floral arrangements and completed setups for our portfolio, website, social media and other marketing.

For The Bloomery, this may include photographs of completed bouquets, floral arrangements and venue décor.

We will take reasonable care not to publish identifiable details about a wedding before the event.

We will ask for appropriate permission before using photographs that clearly identify you, your guests or your private event for marketing.

You may tell us if you do not want photographs of your event or bespoke work to be used for marketing.

We will only use photographs supplied by a customer, venue, photographer or other third party where we have the necessary permission or licence to use them.

PART NINE – WEBSITE TERMS

65. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

Photographs are illustrative. Colours may vary between screens, photographs and physical materials. Handmade products and hire setups may also show reasonable variations.

Our website may occasionally contain typographical errors or information that needs updating.

If an error materially affects an existing booking, we will contact the affected customer rather than simply applying a change without discussion.

A website description does not override a specific quotation, booking confirmation or design agreement that we have accepted with you.

66. Availability

Displaying a product, package or service on our website does not guarantee that it is available for a particular date.

All event bookings remain subject to availability and confirmation.

67. Intellectual Property

Unless otherwise stated, the original text, branding, graphics, product designs and photographs on our website belong to us or are used with permission.

You must not copy, reproduce or use our content commercially without permission, except where the law allows.

Sharing links to our website or social media content in the ordinary way is permitted.

68. Acceptable Website Use

You must not knowingly use our website to:

• break the law;
• transmit malicious code;
• interfere with the operation or security of the website;
• attempt unauthorised access to systems or data; or
• infringe another person’s rights.

69. Third-Party Services and Links

Our website may contain links to or use services provided by third parties, including payment providers, social media platforms, couriers and other websites.

Those third parties may have their own terms, conditions and privacy practices.

We are not responsible for independent third-party websites simply because our website links to them.

70. Personal Information

Our collection and use of personal information is explained in our Privacy Policy.

Information required to administer your booking may be processed by service providers used to operate our business, website, payments, communications and deliveries.

We will handle personal information in accordance with applicable data-protection requirements.

Our Privacy Policy explains how to contact us about personal information and how long we normally retain different types of information.

PART TEN – COMPLAINTS AND PROBLEMS

71. If You Have a Problem

If something is not right, please contact us as soon as reasonably possible using the contact details in section 77.

For problems involving physical goods or flowers, photographs can be particularly helpful.

For hire equipment, please tell us promptly if something is missing, damaged or not working as expected. This gives us an opportunity to help during the event where reasonably possible.

We will consider complaints fairly and aim to find an appropriate solution based on the circumstances, the agreement and your statutory rights.

We will not treat a delay in reporting a problem as automatically removing your legal rights where you could not reasonably have identified the problem earlier.

PART ELEVEN – CANCELLATION AND REFUNDS

72. Refund & Cancellation Policy

Our Refund & Cancellation Policy forms part of these Terms.

It explains the arrangements applying to:

• Clintons Crafts @33 customer cancellations;
• Bloomery customer cancellations;
• bespoke products;
• damaged products;
• damages deposits;
• partial non-fulfilment; and
• cancellation by us.

The Refund & Cancellation Policy should be read alongside these Terms and provides the detailed refund arrangements where these Terms give a general summary.

If an individual written agreement specifically agreed with you conflicts with a standard policy, the individual written agreement will normally apply to that part of your booking.

If the Refund & Cancellation Policy provides a more specific rule for the service you have booked, that specific rule will apply.

Nothing in these documents overrides your statutory consumer rights.

PART TWELVE – CHANGES TO THESE TERMS

73. Changes to Our Terms

We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements.

Updated Terms will normally apply to bookings made after the updated version is published.

We will not use a later change to remove or materially reduce rights already agreed as part of an existing booking without an appropriate legal basis and, where required, your agreement.

PART THIRTEEN – GENERAL

74. If Part of These Terms Is Unenforceable

If a court or other competent authority decides that a particular provision of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

75. No Waiver

If either party does not immediately enforce a right under these Terms, this does not necessarily mean that the right has been given up.

76. Governing Law

These Terms are governed by the laws of England and Wales.

Consumers retain any mandatory rights regarding where legal proceedings may be brought.

77. Contacting Us

Questions about your booking, these Terms or any of our policies can be sent to:

Clintons Crafts @33
33 Knowsley Road
Southport
PR9 0HW

Email: clintonscrafts33@gmail.com
Telephone: 07883 510094

Where possible, please include your name and event date so that we can identify your booking quickly.

78. Your Statutory Rights

Nothing in these Terms, our Hire Rules, Wedding Flowers Booking Information, Refund & Cancellation Policy or any other booking document is intended to exclude or restrict rights that you have under applicable consumer law.

Where a provision conflicts with a statutory right that cannot lawfully be excluded or restricted, your statutory rights will apply.

For details on how we handle equipment failure, partial refunds, and third-party replacement costs, please refer to our refund policy.