Refund policy
Hire & Refund Policy — Clintons Crafts @33
About Our Hire Service Clintons Crafts @33 is a wedding and event décor hire company. The following policy applies to all hire bookings. This policy does not apply to the purchase of gift cards.
Booking Deposit A non-refundable booking deposit of £50 is required at the time of booking to secure your date. This deposit is deducted from your final balance.
Full Payment Full payment must be made 4 weeks prior to your event date.
Cancellation Policy If you need to cancel your booking, the following refunds apply based on how far in advance you cancel:
- More than 6 weeks before event: Deposit paid, less 3% admin fee
- Between 3 and 6 weeks before event: 75% of all payments made, less 3% admin fee
- Up to 3 weeks before event: 50% of all payments made, less 3% admin fee
- Up to 2 weeks before event: 25% of all payments made, less 3% admin fee
- Up to 1 week before event: No refund
If Clintons Crafts @33 are unable to fulfil all or part of your booking, an appropriate full or partial refund will be issued depending on the hire items affected.
Equipment Failure & Unforeseen Circumstances
Whilst we regularly inspect and maintain all of our hire items, on rare occasions equipment may become damaged, faulty or otherwise unavailable due to circumstances beyond our control.
If this happens, we will always endeavour to:
- Provide a suitable alternative where possible.
- Offer a partial refund for any unavailable item(s).
- Offer a full refund where an entire booking cannot be fulfilled.
We will communicate with you or your venue as soon as reasonably possible should any issues arise.
Partial Refunds
Where individual items within a package booking are unavailable, a partial refund equivalent to the hire value of the unavailable item(s) will be provided.
The remainder of the booking will continue as agreed where possible.
Third Party Replacement Items
If a customer, venue or third party chooses to source replacement hire items from another supplier, Clintons Crafts @33 must be consulted and agree to any associated costs before they are incurred.
We will not be responsible for the cost of replacement items arranged without our prior knowledge or written agreement.
Any contribution towards replacement hire costs will be considered on a case-by-case basis.
Damages Deposit A refundable damages deposit is payable when your final balance is due. The amount varies depending on the package hired and will be confirmed at the time of booking.
We will initiate the refund of your damages deposit within 48 hours of collecting the hired items. Please allow a few additional days for the refund to be processed back to your original payment method.
The damages deposit will not be returned if hired items are returned with any of the following:
- Broken or damaged pieces
- Missing pieces
- Severe scratches or marks, including bite marks
- Marks from pens, markers, or crayons
- Distorted pieces
Refunds in relation to damage are at the sole discretion of Clintons Crafts @33 and will be assessed on a case-by-case basis.
All items must be returned in the same condition as received. Please check all items on delivery or collection and notify us immediately of any pre-existing issues. All children must be supervised by a responsible adult at all times when using our equipment.
For full details of our limitation of liability, please refer to our https://clintonscrafts33.co.uk/policies/terms-of-service.
Contact Us If you have any questions about your booking or this policy, please get in touch with us as soon as possible and we will be happy to help.