Refund policy

Hire & Refund Policy — Clintons Crafts @33

About Our Hire Service Clintons Crafts @33 is a wedding and event décor hire company. The following policy applies to all hire bookings. This policy does not apply to the purchase of gift cards.

Booking Deposit A non-refundable booking deposit of £50 is required at the time of booking to secure your date. This deposit is deducted from your final balance.

Full Payment Full payment must be made 4 weeks prior to your event date.

Cancellation Policy If you need to cancel your booking, the following refunds apply based on how far in advance you cancel:

  • More than 6 weeks before event: Deposit paid, less 3% admin fee
  • Between 3 and 6 weeks before event: 75% of all payments made, less 3% admin fee
  • Up to 3 weeks before event: 50% of all payments made, less 3% admin fee
  • Up to 2 weeks before event: 25% of all payments made, less 3% admin fee
  • Up to 1 week before event: No refund

If a booking is cancelled by Clintons Crafts @33, 100% of all payments received will be refunded in full.

Damages Deposit A refundable damages deposit is payable when your final balance is due. The amount varies depending on the package hired and will be confirmed at the time of booking.

We will initiate the refund of your damages deposit within 48 hours of collecting the hired items. Please allow a few additional days for the refund to be processed back to your original payment method.

The damages deposit will not be returned if hired items are returned with any of the following:

  • Broken or damaged pieces
  • Missing pieces
  • Severe scratches or marks, including bite marks
  • Marks from pens, markers, or crayons
  • Distorted pieces

Refunds in relation to damage are at the sole discretion of Clintons Crafts @33 and will be assessed on a case-by-case basis.

All items must be returned in the same condition as received. Please check all items on delivery or collection and notify us immediately of any pre-existing issues. All children must be supervised by a responsible adult at all times when using our equipment.

Contact Us If you have any questions about your booking or this policy, please get in touch with us as soon as possible and we will be happy to help.