Last updated: September 2026

This policy applies to bookings, hire services and purchases made through Clintons Crafts @33, including services provided under the trading names Clintons Crafts @33 The Games Company and The Bloomery @33.

Our games hire and bespoke artificial-flower services operate differently, so please read the section that applies to your booking.

Nothing in this policy affects your statutory consumer rights.

Clintons Crafts @33

Wedding Entertainment and Sweet Treat Hire

Booking Payment

A £50 booking payment is required to secure your Clintons Crafts @33 event date.

The booking payment forms part of the total booking price and is deducted from the remaining balance.

The booking payment is refundable in accordance with the cancellation arrangements below.

Final Payment

The remaining balance is normally due 4 weeks before the event date.

A separate refundable damages deposit may also be payable with the final balance. The amount depends on the package or items hired and will be shown in the relevant product details and confirmed before payment.

Bookings made within 4 weeks of the event will normally require payment in full when the booking is confirmed.

Cancelling a Clintons Crafts @33 Booking

If you need to cancel, please contact us as soon as possible.

The cancellation periods below are based on the number of calendar days before the event. They apply to booking payments made for the hire.

• More than 42 days before the event: 100% of booking payments made, including the £50 booking payment, will be refunded less a 3% payment-processing deduction.
• 22 to 42 days before the event: 75% of booking payments made will be refunded.
• 15 to 21 days before the event: 50% of booking payments made will be refunded.
• 8 to 14 days before the event: 25% of booking payments made will be refunded.
• 0 to 7 days before the event: no cancellation refund will normally be available.

The 3% payment-processing deduction applies only to cancellations made more than 42 days before the event. It is intended to cover payment-processing costs incurred when the booking payment was made.

Any amount retained remains subject to applicable consumer law and must be fair and proportionate in the circumstances.

Damages Deposits

A separate refundable damages deposit may apply depending on the package or equipment hired.

The exact amount will be shown in the relevant product details and confirmed with you before payment.

If you cancel before the hire takes place, the damages deposit will be returned in full.

If the hire has taken place, the damages deposit will normally be refunded within 48 hours of the equipment being collected and checked, provided there is no damage, loss or missing equipment.

If further investigation is needed, we will tell you within 48 hours and aim to complete the investigation and confirm the outcome within 7 days.

Once a refund has been initiated, your bank or payment provider may take a few additional working days to return the money to your account.

Equipment Failure and Unforeseen Circumstances

We inspect and maintain our hire equipment, but an item may occasionally become damaged, faulty or unavailable before your event.

If this happens, we will make reasonable efforts to:

• provide a suitable alternative;
• adapt the package by agreement;
• provide an appropriate refund for an unavailable item; or
• provide a full refund if we cannot fulfil the entire booking.

We will contact you or your venue as soon as reasonably possible if an issue affects your booking.

Where only part of a package is unavailable, the refund or price adjustment will reflect the affected part of the booking.

If we refund an affected item or part of a booking, that refund is intended to resolve our responsibility for that unavailable item unless we have separately agreed in writing to contribute towards replacement costs.

Replacement Equipment and Third-Party Costs

If we cannot provide an agreed item, please contact us before arranging replacement equipment or services.

We will be given a reasonable opportunity to offer an alternative, refund the affected item or agree another solution.

Neither the customer, venue, another supplier nor any other person has authority to order replacement goods or services on behalf of Clintons Crafts @33, accept terms on our behalf or incur costs for us unless we have expressly agreed this in writing.

A third-party invoice addressed to Clintons Crafts @33 does not by itself create an obligation for us to pay it.

We will not normally be responsible for replacement costs where:

• the replacement was arranged without our prior written agreement;
• we were not given a reasonable opportunity to provide an alternative or refund;
• the replacement was arranged after the affected item or service had already been refunded; or
• the replacement was arranged by the venue, customer or another supplier under their own agreement.

If an urgent replacement is genuinely necessary and there is no reasonable opportunity to contact us beforehand, please notify us as soon as possible and keep full details of the circumstances and cost.

If we agree in writing to contribute towards a replacement, our contribution will normally be limited to the reasonable cost of a suitable, like-for-like alternative.

We will not be responsible for an upgrade, premium supplier, rush charge or other additional cost unless we have agreed that cost in writing before it is incurred.

Nothing in this section excludes liability that cannot legally be excluded or limits your statutory rights.

The Bloomery @33

Bespoke Artificial Wedding Flowers and Floral Hire

Booking Payment

A £20 booking payment is required to secure your wedding or event date with The Bloomery once we have accepted your booking.

The booking payment forms part of the total price and is deducted from the remaining balance.

If you choose to cancel before the final balance has been paid, the £20 booking payment will normally be retained.

You will not normally be required to pay the remaining balance simply because you cancelled before it became due.

Any amount retained remains subject to applicable consumer law and must be fair and proportionate.

Sample Bouquet Credit

Each Bloomery sample bouquet is made specifically for the customer using the style, colours or other requirements agreed when the sample is ordered.

A sample bouquet costs £20 including standard postage, unless a different price is shown at the time of purchase.

The sample bouquet is approximately the size of a small bridesmaid bouquet and is intended to give you an opportunity to see the style and quality of our work.

Because the sample is made to your requirements, the usual change-of-mind cancellation right for standard online products may not apply.

This does not affect your rights if the sample is faulty, not as described or otherwise fails to meet applicable consumer-law requirements.

The sample belongs to you and does not need to be returned.

If you later confirm a wedding-flower booking with The Bloomery, the £20 paid for the sample bouquet will be credited as your £20 booking payment.

You will not be required to pay a second booking payment.

Once credited to a confirmed wedding-flower booking, the amount will be treated as the booking payment for that booking.

Final Payment

The remaining balance for your wedding flowers is normally due 8 weeks before the event date.

Bookings made within 8 weeks of the event will normally require payment in full when booking.

We normally begin purchasing materials specifically required for your order once final payment has been received.

Cancelling a Bloomery Booking

Because Bloomery flowers are individually designed and made for each customer, the cancellation arrangements differ from our hire services.

If you have paid your final balance and cancel more than 28 days before your event, we will normally refund 50% of the amount paid above the £20 booking payment.

For example, if your total order is £200, consisting of a £20 booking payment and £180 remaining balance, the usual cancellation refund would be £90.

If you cancel 28 days or fewer before your event, no cancellation refund will normally be available because the bespoke order may be substantially underway or completed, and materials and working time may have been committed specifically to your order.

These arrangements reflect the bespoke nature of the work and the losses likely to arise from cancellation.

Any amount retained remains subject to applicable consumer law and must be fair and proportionate in the circumstances.

Changes and Removing Items from an Order

Personal flowers, such as bouquets, bridesmaid flowers, buttonholes and corsages, may normally be changed, added or removed up to 4 weeks before the event, subject to availability.

Changes to larger venue arrangements and floral décor should normally be agreed at least 8 weeks before the event.

Where items are removed before final payment, we may adjust the outstanding balance.

Once final payment has been made and materials or work have been committed to the order, removing an item does not automatically create an entitlement to a refund.

Where a refund is potentially due, we will consider:

• the work completed;
• materials already purchased;
• materials that can reasonably be reused or resold; and
• any costs that can reasonably be avoided.

Bespoke and Custom-Made Flowers

Our wedding flowers are designed and made specifically for each customer.

Because bespoke and personalised goods are made to a customer’s individual requirements, the usual change-of-mind cancellation rights applying to many standard online purchases may not apply.

This does not remove your rights if your flowers are faulty, not as described, not of satisfactory quality or otherwise fail to meet applicable consumer-law requirements.

Minor differences between artificial stems, reasonable handmade variations, agreed substitutions and slight differences from inspiration photographs are not automatically faults.

Damaged Flowers and Parcels

We carefully prepare and package flowers for delivery.

Artificial arrangements can occasionally become slightly compressed or displaced during transit. This can often be corrected by gently reshaping the flowers and does not necessarily mean that the arrangement is damaged or faulty.

If an order appears genuinely damaged, please contact us as soon as reasonably possible.

Please keep the packaging and, where possible, provide photographs of:

• the affected flowers or arrangement;
• the internal packaging; and
• the external parcel or box.

This helps us understand what happened and, where appropriate, raise the matter with the courier.

Depending on the circumstances, we may offer:

• advice on reshaping;
• adjustment;
• repair;
• return for repair;
• replacement;
• an alternative arrangement; or
• an appropriate refund.

Nothing in this section limits your statutory rights.

Missed Deliveries and Returned Parcels

You are responsible for providing the correct delivery address and making reasonable arrangements to receive your order.

If a courier leaves your parcel at a nominated collection point or locker, you are responsible for collecting it within the courier’s specified timeframe.

If a parcel is returned because:

• an incorrect or incomplete address was supplied;
• delivery could not be completed for a reason within your control; or
• the parcel was not collected,

you may be responsible for the reasonable additional postage and packaging cost required to send it again.

If the order arrives too late for your event because you failed to accept delivery or collect it within the required timeframe, a refund may not be available for that reason alone.

This does not apply where the failure or delay was caused by us or where your statutory rights provide otherwise.

Lost or Courier-Damaged Parcels

If a parcel appears to have been lost or damaged in transit, please contact us and we will investigate with the courier.

Where the loss or damage occurred before the goods were delivered to you, we will deal with the matter in accordance with our responsibilities as the seller and your statutory rights.

Depending on the circumstances and the time remaining before your event, the remedy may include:

• replacement;
• repair;
• alternative arrangements; or
• a refund.

Hired Floral Arrangements and Damages Deposits

A refundable damages deposit may be required where floral arrangements, arches, structures or venue décor are hired rather than purchased.

The amount will depend on the type, quantity and value of the items hired and will be confirmed before final payment.

After collection, we will inspect the hired items and normally initiate the deposit refund within 48 hours.

If further investigation is needed, we will tell you within 48 hours and aim to complete the investigation and confirm the outcome within 7 days.

Reasonable deductions may be made for missing items or damage beyond normal wear and tear.

Any deduction will reflect the reasonable repair or replacement cost involved.

The person making the booking must take reasonable steps to protect hired items during the agreed hire period, including communicating relevant restrictions to guests, the venue and other suppliers.

Cancellation by Us

If Clintons Crafts @33 or The Bloomery cannot fulfil all or part of your booking, we will make reasonable efforts to find an appropriate solution.

Where we cannot provide part of a booking or order, we will provide an appropriate refund or price adjustment for the part we cannot provide.

If we have to cancel the entire booking and cannot fulfil it, payments made to us for that booking will be refunded, including the applicable booking payment.

Where suitable, we may discuss alternatives or substitutions with you before cancelling.

How Refunds Are Made

Approved refunds will normally be returned to the original payment method used.

We will initiate approved refunds as soon as reasonably practicable once the amount due has been established.

Banks, card providers and payment processors may take additional working days to show the refund in your account.

Damages-deposit refunds are normally initiated within 48 hours of the hired items being collected and checked.

Your Statutory Rights

Nothing in this Refund & Cancellation Policy limits or removes your statutory consumer rights.

Goods supplied by us must meet the standards required by applicable consumer law, including being as described, of satisfactory quality and fit for their intended purpose where relevant.

Services must be carried out with reasonable care and skill.

If you believe there is a problem with an order or service, please contact us as soon as reasonably possible so that we can investigate and work with you to resolve it.

Contact Us

If you need to cancel a booking, report a problem with an order or discuss a refund, please contact:

Clintons Crafts @33
33 Knowsley Road
Southport
PR9 0HW

Email: clintonscrafts33@gmail.com
Telephone: 07883 510094

This policy should be read alongside our Terms of Service and, where applicable, our Hire Rules & Booking Information.