Hire Rules & Booking Information

Clintons Crafts @33 The Games Company

We want hiring from Clintons Crafts @33 The Games Company to be as straightforward as possible.

Whether you have booked wedding mini golf, garden games, a Golf & Games Package or something from our Sweet Treat range, this page explains how your booking works, what happens on the day and the few things we ask you to keep in mind while our equipment is in your care.

Looking for The Bloomery @33? 🌸

These Hire Rules & Booking Information apply to our Clintons Crafts @33 The Games Company wedding entertainment and sweet-treat hire.

If you are looking for information about our bespoke artificial wedding flowers, bouquets or floral venue décor, please see our The Bloomery @33 Wedding Flowers – Booking Information page for information about the design process, payments, delivery and floral hire.

Securing Your Date

A £50 booking payment secures your event date once your booking has been accepted. It forms part of the total booking price and is deducted from your remaining balance.

The £50 booking payment is refundable in accordance with the cancellation arrangements in our Refund & Cancellation Policy.

We normally accept one main booking per day, so once your booking has been accepted, our availability and hire stock for that date may be reserved around your booking.

Your remaining balance is normally due 4 weeks before your event.

A separate refundable damages deposit may also apply, depending on the package or items you have hired. The amount will be shown in the relevant product details and confirmed with you before booking.

Final Details

We will contact you before your wedding or event to confirm the important details, including:

your venue and contact details;
setup time;
collection arrangements;
your chosen games;
mini golf hole choices where applicable; and
any other information we need for your booking.

If your package includes a choice of games, you can normally change your selections before your final details are confirmed, subject to availability and any practical restrictions caused by your venue or package.

Hire Times ⏰

Our standard Games, Mini Golf and Golf & Games hire period is 4 hours, unless we have agreed something different with you.

An additional 2 hours can normally be added to the whole booking for £20. This is one charge for the booking, not a charge per game, item or guest, giving you up to 6 hours of hire.

Setup and collection are outside your booked hire period. Your hire period begins once the equipment has been set up and is ready for use, so setup and collection time do not reduce your agreed 4 or 6 hours.

For outdoor bookings, equipment will be collected no later than sunset because we need sufficient natural light to dismantle, inspect and account for it safely.

Sunset times vary throughout the year, so this may affect the latest available start and finish times for outdoor hires. A suitable indoor or sheltered setup may be needed for a later hire during the darker months.

Sweet Treat equipment may have different collection arrangements and, where agreed, may remain at the venue until the following morning.

Your individual setup, hire and collection times will be confirmed as part of your final arrangements.

Delivery, Setup & Collection 🚚

Delivery charges depend on the location of your venue and the value of your booking. The mileage charge is applied once to the booking and is not charged separately for delivery, setup or collection journeys.

For bookings under £250, a charge of £10 applies for each started 10-mile distance band from our Southport base. A venue up to 10 miles away is charged £10, a venue between 10 and 20 miles away is charged £20, and a venue between 20 and 30 miles away is charged £30.

For bookings from £250 to under £500, the first 10 miles are free. After that, £10 applies for each started 10-mile distance band. For example, a venue 12 or 18 miles away would be charged £10, while a venue 25 miles away would be charged £20.

For bookings of £500 or more, the first 40 miles are free. After that, £10 applies for each started 10-mile distance band.

The exact mileage charge will be confirmed before booking. Any unusual or unavoidable additional travel costs, such as tolls or crossing charges, will be explained and agreed before they are added.

We will arrange suitable setup and collection times with you and/or your venue.

Please make sure we have accurate venue information and tell us about anything that could affect delivery or collection, particularly difficult access, stairs, long walking distances, restricted parking or specific venue access times.

Setting Everything Up

We will deliver and set up the items included in your booking so they are ready for your guests to enjoy.

Some equipment is large, heavy or requires a reasonable amount of space, so the final setup location needs to be safe and suitable.

If you are unsure whether you have enough room for something, particularly mini golf, please ask before the wedding. Venue restrictions and safe access requirements will always need to be taken into consideration.

The Great British Weather ☔

We deliver in normal wet weather, but the safe use of outdoor equipment depends on the conditions at the venue.

For outdoor bookings, we strongly recommend having a suitable indoor or sheltered alternative wherever reasonably possible.

Rain, high winds, waterlogged ground, extreme conditions or other weather may make equipment unsafe to use or expose it to an unreasonable risk of damage.

Where necessary, we may relocate equipment, alter the setup, delay outdoor setup where practical, move suitable equipment indoors with the venue’s agreement or decide that a particular item cannot safely be used.

We will make reasonable efforts to find a suitable solution and will not knowingly set up equipment in circumstances that we reasonably believe are unsafe.

If an item cannot safely be used and no reasonable alternative is available, we will provide an appropriate refund or price adjustment for the affected part of the booking in accordance with our policies.

Looking After Our Games & Equipment 🤍

Our hire equipment must only be used for its intended purpose and with reasonable care.

Please do not deliberately climb or sit on equipment unless it is designed for that purpose, throw items that are not designed to be thrown, damage or mark equipment, dismantle or modify it, remove equipment or components from the agreed setup area or use it in an obviously unsafe way.

Normal enjoyment and reasonable use are expected. These rules are intended to prevent misuse, not ordinary wear and tear from guests having fun.

Children must be supervised by a responsible adult while using our equipment.

Your Refundable Damages Deposit

A refundable damages deposit may apply depending on your package or the items you hire.

The amount will be shown in the relevant product details and confirmed with you before booking.

After the equipment has been collected and checked, we will normally begin the refund within 48 hours.

If further investigation is needed, we will tell you within 48 hours and aim to complete the investigation and confirm the outcome within 7 days.

Once a refund has been initiated, your bank or payment provider may take a few additional working days to return the money to your account.

What Counts as Damage?

Normal wear and tear from reasonable use is expected.

We may make a reasonable deduction from your damages deposit for matters such as:

broken or damaged equipment;
missing pieces or accessories;
significant or deliberate marking;
pen, marker or crayon damage;
bite marks;
distorted or deliberately altered pieces;
cleaning beyond what would reasonably be expected after normal use;
repairs required following damage or misuse; or
repainting, refinishing or restoration needed because of damage.

Any amount retained will reflect the reasonable loss, repair, cleaning or replacement cost involved. We will not automatically retain the whole deposit.

If the reasonable cost exceeds the damages deposit, we may seek the reasonable additional amount required to put things right.

If something happens during your wedding or event, please tell us as soon as reasonably possible. Please do not attempt significant repairs or alterations without discussing them with us first.

Sweet Treats & Allergens 🍬

If your booking includes sweets or other food supplied by us, we will provide relevant ingredient and allergen information before the food is consumed.

Anyone with an allergy or intolerance should check the relevant information before consuming the products.

We take reasonable care when handling and displaying food, but we cannot guarantee that food or the display environment is completely free from allergens or cross-contact where this is outside our reasonable control.

Children should be appropriately supervised around sweets and other foods, particularly products that may present a choking risk.

If you supply your own sweets or food for one of our display items, you remain responsible for the ingredients and allergen information relating to those products.

If Something Goes Wrong at Our End

We inspect, maintain and repair our equipment, but an item may occasionally become damaged, faulty or unavailable before your event.

If this happens, we will make reasonable efforts to provide a suitable alternative, allow you to choose another available item, adapt the package by agreement or provide an appropriate refund for the affected item.

If we cannot fulfil the entire booking and no reasonable alternative can be agreed, we will refund the payments you have made to us for that booking.

If an item becomes unavailable, please contact us before arranging replacement equipment or services.

Neither you, your venue nor another supplier has authority to order replacement goods or services on behalf of Clintons Crafts @33 or incur costs for us unless we have expressly agreed this in writing.

A third-party invoice addressed to Clintons Crafts @33 does not by itself create an obligation for us to pay it.

We will not normally be responsible for unauthorised replacements, upgrades, premium suppliers, rush charges or other additional costs. If we agree in writing to contribute towards a replacement, our contribution will normally be limited to the reasonable cost of a suitable, like-for-like alternative.

Nothing in this section affects your statutory rights.

If You Need to Cancel

If you need to cancel, please contact us as soon as possible.

The cancellation periods below are based on the number of calendar days before the event:

More than 42 days before the event: 100% of booking payments made, including the £50 booking payment, will be refunded less a 3% payment-processing deduction.
22 to 42 days before the event: 75% of booking payments made will be refunded.
15 to 21 days before the event: 50% of booking payments made will be refunded.
8 to 14 days before the event: 25% of booking payments made will be refunded.
0 to 7 days before the event: no cancellation refund will normally be available.

The 3% payment-processing deduction applies only to cancellations made more than 42 days before the event. Any refundable damages deposit is dealt with separately. If the hire has not taken place, it will be returned in full.

Please see our full Refund & Cancellation Policy for complete details. Any amount retained remains subject to applicable consumer law and must be fair and proportionate in the circumstances.

A Few Final Things

Please check the information we send you carefully and let us know if anything is incorrect.

If your venue has unusual access arrangements, restrictions or rules that could affect our setup or collection, please tell us in advance.

The person making the booking must take reasonable care of our hire items while they are at the event and communicate relevant restrictions to the venue, guests and other suppliers.

If you are ever unsure about anything, please ask. We would much rather answer a question beforehand than discover a problem when we arrive to set everything up.

The Important Bit

This page is designed to give you an easy-to-read overview of hiring from Clintons Crafts @33 The Games Company.

Your booking is also subject to our full Terms of Service and Refund & Cancellation Policy, which contain the complete terms applying to your booking.

Nothing on this page affects your statutory consumer rights.

Ready for Some Wedding Fun? 🎯⛳

From a few garden games during your drinks reception to a full setup of mini golf, games and sweet treats, we are here to help keep your guests entertained while you enjoy your day.

We normally accept one main booking per day, so once your booking is confirmed, our availability and hire stock for that date may be reserved around your booking.

Full policies can be found at:

Refund Policy – https://clintonscrafts33.co.uk/policies/refund-policy