Wedding Flowers Booking Information | The Bloomery @33

The Bloomery @33

Wedding Flowers – Booking Information

The Bloomery @33 is a trading name of Clintons Crafts @33. We create bespoke artificial wedding flowers, bouquets, floral arrangements and venue décor, designed around your colours, style and ideas.

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Beautifully Bespoke, Made for You 🌸

Our artificial wedding flowers are individually designed and handmade around your colours, style and ideas. Whether you need a bridal bouquet and buttonholes or flowers for your wedding party and venue, we will work with you to create something that feels right for your day.

Securing Your Date

A £20 booking payment secures your wedding or event date once we have accepted your booking. It forms part of the total price and is deducted from your remaining balance.

If you choose to cancel, the £20 booking payment will normally be retained in accordance with our Refund & Cancellation Policy.

Your remaining balance is normally due 8 weeks before your wedding or event. Bookings made within 8 weeks will normally require payment in full when booking.

Not Quite Ready to Book? Try a Bespoke Sample Bouquet 🌷

You can order a bespoke sample bouquet for £20 including standard postage, unless a different price is shown at the time of purchase.

Each sample is made specifically around the style, colours or other requirements agreed when it is ordered. It is approximately the size of a small bridesmaid bouquet and is intended to show you the style and quality of our work.

The sample is yours to keep. If you later book your wedding flowers with The Bloomery, the £20 already paid becomes your £20 booking payment, so there is no additional £20 to pay.

Because the sample is made to your requirements, the usual change-of-mind cancellation right for standard online products may not apply. This does not affect your rights if the sample is faulty or not as described.

Designing Your Wedding Flowers

We will discuss the important elements of your design, which may include your wedding colours, flowers and foliage, overall style, bouquet sizes and shapes, wedding party, venue flowers and any features that are particularly important to you.

Pinterest boards, photographs, screenshots, colour swatches and dress images are welcome. They are used as inspiration and design guidance rather than a promise that the finished flowers will be an exact copy.

Bespoke Means Bespoke

Once the main elements have been agreed, we use reasonable creative discretion over the exact position, composition and balance of individual flowers and foliage.

Artificial flower, foliage, ribbon and material availability can change. If a particular stem is unavailable, we may use a suitable alternative while staying as close as reasonably possible to the agreed style, colours and overall appearance.

If a proposed alternative would materially change an important agreed feature, we will discuss it with you before proceeding where reasonably practicable.

Design Updates and Approval 📸

Where appropriate, we will keep you involved with photographs or videos as your flowers develop, and you may request reasonable changes while the design is being prepared.

Smaller orders may reach final approval closer to completion. Larger orders and venue décor need earlier decisions and approvals.

Once the main design has been approved, further alterations depend on availability. Additional materials or significant extra work may incur an additional charge, which we will discuss with you before carrying out the additional work.

If a delay in receiving your approval affects the agreed completion, delivery or installation date, we will tell you as soon as reasonably possible.

Colour Matching 🎨

We will work as closely as reasonably possible to your chosen colour palette, but exact colour matching cannot be guaranteed.

Colours can look different on phones, computers, photographs and social media. Artificial flowers, foliage and ribbons may also vary between suppliers and manufacturing batches.

Photographs, screenshots, fabric images and Pinterest references should therefore be treated as colour guides. If the closest available material differs materially from what we have discussed, we will contact you before proceeding where reasonably practicable.

Making Changes to Your Order

For personal flowers such as bouquets, bridesmaid flowers, buttonholes and corsages, you can normally add, remove or change items up to 4 weeks before your wedding, subject to availability.

Changes to larger venue arrangements and floral décor should normally be agreed at least 8 weeks before the wedding.

If you remove an item before final payment, we may adjust the outstanding balance.

Once final payment has been made and materials or work have been committed to your order, removing an item will not automatically create an entitlement to a refund.

Where a refund or price adjustment is potentially due, we will consider the work completed, materials purchased, materials that can reasonably be reused or resold and any costs that can reasonably be avoided.

When Will My Flowers Be Ready?

We aim to complete personal wedding flowers well in advance of the event, usually around two weeks beforehand. This is a general target rather than a guaranteed completion date.

Your confirmed completion, collection or dispatch arrangements will be agreed with you. Timing may depend on the size and complexity of the order, our workload, planned holidays, supplier availability and other circumstances affecting the order.

Large venue arrangements that we are installing ourselves will normally be delivered and set up on the event day or, where agreed with you and the venue, the day before.

Postage, Collection and Local Delivery 📦

Wedding flower orders may be sent by courier. Unless postage and packing are included in your quotation or product price, they will be payable by you and confirmed before proceeding.

Please provide a complete and accurate delivery address and take reasonable steps to receive the parcel. If a courier sends the parcel to a collection point or locker, it must be collected within the courier’s specified timeframe.

If a parcel is returned because an incorrect or incomplete address was supplied, delivery could not be completed for a reason within your control or the parcel was not collected, you may be responsible for the reasonable additional postage and packaging cost required to send it again.

If your own actions cause the flowers to arrive too late for your wedding, a refund may not be due for that reason alone. Where we arrange delivery, we remain responsible for the parcel until it is delivered to you or an authorised recipient, subject to problems caused by inaccurate information, refusal, missed collection or another matter within your control.

For personal wedding flowers, free local delivery, collection or an agreed meeting point is normally available within 10 miles of our Southport base. Exact arrangements and any charge outside the local area will be confirmed before booking.

What If My Flowers Arrive Squashed?

Artificial flowers can sometimes become slightly compressed or displaced during transit. Minor flattening that can reasonably be corrected by reshaping is not necessarily damage.

If your order appears genuinely damaged, please contact us as soon as reasonably possible. Please keep the packaging and, where possible, provide photographs of the flowers, the internal packaging and the outside of the parcel.

Depending on the circumstances and the time remaining before your event, we may offer reshaping advice, adjustment, repair, return for repair, replacement, an alternative arrangement or an appropriate refund.

Nothing in this section affects your statutory rights.

Looking After Your Flowers

Once purchased flowers have been safely delivered or collected, keep them somewhere clean and dry, away from excessive heat, moisture and prolonged strong direct sunlight.

Keep them somewhere they will not be crushed or otherwise damaged by handling, pets, children or other circumstances outside your reasonable control.

This does not affect your rights if the flowers were faulty, damaged or not as described when supplied.

Adding Something Personal 🤍

If you would like us to incorporate something meaningful, such as a memorial charm, photograph, special ribbon, brooch or keepsake, please ask.

We will take reasonable care of anything entrusted to us. Please tell us if an item is particularly valuable, fragile, sentimental or irreplaceable.

We may decline to incorporate an item if we reasonably believe it cannot be attached securely, could damage the arrangement or is otherwise unsuitable.

Venue Flowers and Larger Arrangements

We can create artificial floral arrangements for ceremony spaces, aisles, welcome areas, top or sweetheart tables, cake displays, signage, arches, backdrops and other areas around your venue.

Depending on the arrangement, larger pieces may be available to purchase or hire. We will confirm which arrangement applies to your booking.

Venue Delivery and Setup

For Bloomery venue arrangements requiring delivery and setup, the first 10 miles from our Southport base are free for each journey.

For every mile beyond the first 10 miles, a charge of £1 per mile per journey applies.

For example, where a venue is 11 miles away and the booking requires four journey legs for delivery, setup and collection, the charge would be 1 chargeable mile × £1 × 4 journeys = £4.

Where a venue is 18 miles away and four journey legs are required, the charge would be 8 chargeable miles × £1 × 4 journeys = £32.

The number of journeys required will depend on the agreed delivery, setup and collection arrangements. Longer-distance venue setups are subject to availability and may be agreed individually.

The exact travel charge will be confirmed before booking.

Moving Venue Flowers During Your Wedding

Small freestanding arrangements may generally be carefully moved or repurposed during the event.

Large installations, including substantial arches or backdrops, must not be moved unless this has been agreed with us beforehand.

Flowers temporarily attached to venue property, such as a gazebo, doorway, railing or similar fixture, must not be removed, moved or repositioned by you, your guests, the venue or another supplier unless agreed with us.

You must communicate these restrictions to the venue and other suppliers working at the event.

Hired Floral Arrangements and Damages Deposits

If you hire floral arrangements, arches, structures or venue décor rather than purchasing them, a refundable damages deposit may be required.

The amount depends on the type, quantity and value of the items hired and will be confirmed before final payment.

After collection and inspection, we will normally begin the deposit refund within 48 hours. If further investigation is needed, we will tell you within 48 hours and aim to complete the investigation and confirm the outcome within 7 days.

You must take reasonable care of hired arrangements during the agreed hire period and take reasonable steps to prevent avoidable loss or damage caused by guests, the venue or other suppliers.

Normal wear and tear or minor movement from reasonable use will not be treated as damage. Reasonable deductions may be made for missing items or damage beyond normal wear and tear.

Collection arrangements will be agreed with you and/or your venue beforehand.

Outdoor Flowers and Weather ☔

Artificial floral installations can be used outdoors, but outdoor installation depends on suitable weather and site conditions.

If wind, rain or other conditions make a planned installation unsafe or create a significant risk of damage, we may alter it, relocate it, delay it, provide a suitable alternative or decide that the particular installation cannot safely go ahead.

Wherever possible, we will work with you and your venue to find a sensible alternative.

If we cannot provide the affected installation or an appropriate alternative, we will provide an appropriate refund or price adjustment for that part of the booking.

If You Need to Cancel

If you cancel before the final balance has been paid, the £20 booking payment will normally be retained, but you will not normally be required to pay the remaining balance simply because you cancelled before it became due.

If you have paid your final balance and cancel more than 28 days before your event, we will normally refund 50% of the amount paid above the £20 booking payment.

If you cancel 28 days or fewer before your event, no cancellation refund will normally be available because the bespoke order may be substantially underway or completed, and materials and working time may have been committed specifically to your order.

Any amount retained remains subject to applicable consumer law and must be fair and proportionate in the circumstances.

Please see our full Refund & Cancellation Policy for complete details.

If Something Goes Wrong at Our End

If illness, an emergency, supplier failure despite reasonable efforts to find an alternative or another unforeseen circumstance affects your order, we will first try to find a sensible solution.

This may include using alternative materials, adapting part of the design or changing delivery or setup arrangements.

If we genuinely cannot provide part of your order, we will provide an appropriate refund or price adjustment for that part.

If we have to cancel and cannot fulfil your entire order, we will refund everything you have paid us for that booking, including your £20 booking payment.

The Important Bit

This page is designed to give you an easy-to-read overview of how booking with The Bloomery @33 works.

Your booking is also subject to our full Terms of Service and Refund & Cancellation Policy, which contain the complete terms applying to your order.

Nothing in this booking information or our policies affects your statutory consumer rights.

Full policies can be found at:

Refund Policy – https://clintonscrafts33.co.uk/policies/refund-policy

Contact: clintonscrafts33@gmail.com | 07883 510094